3.1 Production processes
3.4 Good customer service
3.2 The role of procurement
3.3 The concept of quality
4.1Organisational structure
4.4 Training
4.2 Recruitment
and selection
4.3 Motivating employees
5.1 Identify and understanding customers
5.4 Marketing mix
5.2 Segmentation
5.3 Market research
6.1 Sources of finance
6.4 Analysing financial performance​
6.2 Cash flow
6.3 Financial terms and calculations